Refund & Returns Policy

At QliniCare CE, we are committed to delivering high-quality continuing education. Due to the digital nature of our courses, the following refund policy applies.

1. All Sales Are Final (With Limited Exceptions)

All course purchases are non-refundable once access has been granted.

Refunds will only be considered under exceptional circumstances as outlined below.

2. Limited Refund Eligibility

A refund request may be reviewed only if:

  • Submitted within 48 hours of purchase

  • The course has not been accessed beyond initial login

  • No certificate has been issued or downloaded

All refund requests are subject to review and approval at our sole discretion.

3. Strict Non-Refundable Conditions

Refunds will not be issued if:

  • Course content has been accessed or completed

  • A certificate has been generated or claimed

  • More than 48 hours have passed since purchase

  • The user selected the wrong course

  • The course does not meet specific licensing requirements

4. Technical Issues

If you experience verified technical issues preventing access:

  • You must notify us within 24 hours

  • We will attempt to resolve the issue promptly

  • If unresolved, we may offer course credit only (not a refund)

5. Course Transfers & Credits

At our discretion, we may offer:

  • One-time course transfer, or

  • Account credit for future use

Credits are non-transferable and have no cash value.

6. Chargebacks & Disputes

Initiating a chargeback without contacting us first may result in:

  • Immediate account suspension

  • Revocation of course access and certificates

  • Permanent restriction from future purchases

We reserve the right to dispute all chargebacks.

7. Processing

If a refund is approved:

  • It will be processed within 7–15 business days

  • Issued to the original payment method

8. Policy Acceptance

By purchasing a course, you acknowledge and agree to this Refund Policy.

9. Grievance Policy

QliniCare CE is committed to providing high-quality continuing education and a positive learning experience. Participants who have concerns or complaints regarding a course, instructor, content, or any aspect of the educational activity are encouraged to submit a grievance for review.

All grievances must be submitted in writing via email to admin@ce.qlinicare.com and should include the participant’s name, course title, and a detailed description of the concern.

All submissions will be reviewed promptly. QliniCare CE will acknowledge receipt of the grievance within 48 hours and will make reasonable efforts to resolve the issue within 5–10 business days.

If a grievance is found to be valid, appropriate action will be taken, which may include course correction, additional support, or consideration of a refund in accordance with our Refund Policy.

All grievances are handled confidentially and without retaliation.

To initiate a request, please email us at admin@ce.qlinicare.com with: 

  1. Order Number 
  1. Course Title 
  1. Reason for Request (e.g., accidental duplicate purchase, technical error) 

Approved refunds will be credited back to the original payment method within 7–15 business days. 

10. Contact Us

For support or refund requests:

QliniCare CE

📧 admin@ce.qlinicare.com